Handle daily customer support related call.

Replying customer queries through e-mails, telephones etc.

Should be conversant with computers and to interact with customers in English as well as in optional languages.

Should take a follow up for Installation, Training & Implementation.

Should do installation at client place and provide training to end user.

To solve the query regarding the software at the time of training.

Should able to collect installation call from marketing executive or call coordinator and arrange support executive for client at the workplace.

Should provide pre-sales training to customer on telephonic or onsite.

Data Management into excel sheet which received from customer in different format (dbf, csv etc.)

Should able to collect testimonial and build good relationship with customer, understand customer requirement, good knowledge of software navigation.